PART I – PRIVACY POLICY

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1. Introduction

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SurfacePro Epoxy Flooring Inc. (“SurfacePro”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our clients, website visitors, and prospective customers. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

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By accessing our website, submitting a form, requesting a quote, or engaging our services, you consent to the practices described in this Privacy Policy.

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2. Information We Collect

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We may collect personal information including, but not limited to:

• Full name

• Email address

• Phone number

• Property address or project location

• Project details and preferences

• Budget range and project timeline

• Any information voluntarily submitted through forms, emails, phone calls, or consultations

 

We may also automatically collect limited technical data such as IP address, browser type, device information, and website usage data for analytics and security purposes.

 

3. How We Use Your Information

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Your personal information may be used to:

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• Provide estimates and consultations

• Schedule and perform epoxy flooring services

• Communicate regarding your project or inquiry

• Send follow-ups, confirmations, or service-related updates

• Improve our website, services, and customer experience

• Comply with legal, regulatory, or contractual obligations

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We do not sell, rent, or trade your personal information to third parties.

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4. Disclosure of Information

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We may disclose personal information only when necessary and limited to:

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• Service providers assisting with operations (e.g., payment processing, scheduling tools)

• Legal or regulatory authorities if required by law

• Protecting our legal rights, property, or safety

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All third parties are required to maintain confidentiality and use information solely for authorized purposes.

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5. Data Security

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SurfacePro Epoxy Flooring Inc. implements reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. While we take security seriously, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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6. Cookies and Analytics

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Our website may use cookies and third-party analytics tools to enhance user experience, track performance, and understand visitor behavior. You may disable cookies through your browser settings; however, this may affect website functionality.

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7. Access, Corrections, and Withdrawal of Consent

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You may request access to your personal information, request corrections, or withdraw consent by contacting us using the details provided below. Requests will be handled in accordance with applicable privacy laws.

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PART II – TERMS AND CONDITIONS

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8. Acceptance of Terms

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By accessing this website or engaging SurfacePro Epoxy Flooring Inc. for services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must discontinue use of the website and services.

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9. Services

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SurfacePro Epoxy Flooring Inc. provides residential and commercial epoxy flooring services, including but not limited to garage floors, basements, commercial spaces, and concrete coating systems. All services are subject to availability, site conditions, and written agreements.

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10. Estimates and Pricing

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All estimates provided are non-binding until confirmed in a written contract. Pricing may vary based on site conditions, surface preparation requirements, materials selected, and scope changes. SurfacePro reserves the right to revise estimates if new information or conditions arise.

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11. Deposits and Payments

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Deposits may be required to secure bookings. Payment terms, schedules, and accepted methods will be outlined in the service contract. Failure to make payments as agreed may result in delays, suspension, or termination of services.

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12. Cancellations and Refunds

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Cancellations, refunds, deposits, and administrative fees are governed by our Refund & Cancellation Policy, which forms part of these Terms and Conditions and is incorporated herein by reference.

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13. Project Timelines and Delays

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Project timelines are estimates only. SurfacePro Epoxy Flooring Inc. shall not be held liable for delays caused by factors beyond our control, including weather conditions, site access issues, material availability, or client-requested changes.

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14. Warranties

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We offer a 10-year workmanship warranty, subject to the specific epoxy system installed and proper use and maintenance. Warranty terms do not cover misuse, neglect, structural movement, moisture issues beyond our control, or unauthorized alterations.

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15. Limitation of Liability

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To the fullest extent permitted by law, SurfacePro Epoxy Flooring Inc. shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or services. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

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16. Intellectual Property

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All website content, including text, images, logos, graphics, and branding, is the property of SurfacePro Epoxy Flooring Inc. and may not be reproduced, distributed, or used without prior written consent.

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17. Governing Law

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These Terms and this Privacy Policy shall be governed by and interpreted in accordance with the laws of the Province of Ontario, Canada. Any disputes shall be subject to the exclusive jurisdiction of Ontario courts.

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18. Amendments

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SurfacePro Epoxy Flooring Inc. reserves the right to modify or update this Privacy Policy and Terms and Conditions at any time without prior notice. Updates will be effective immediately upon posting on this website.

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19. Contact Information

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For questions regarding this Privacy Policy or Terms and Conditions, please contact:

 

SurfacePro Epoxy Flooring Inc.

7030 Woodbine Ave #500
Markham, ON L3R 6G2
📞 Phone: (437) 477-7366
📧 Email: info@surfaceproepoxy.ca