1. Introduction
 

SurfacePro Epoxy Flooring Inc. (“Company”, “we”, or “our”) is committed to providing high-quality residential and commercial epoxy flooring solutions throughout Toronto, Markham, Vaughan, Richmond Hill, Brampton, Mississauga, and the Greater Toronto Area (GTA). This Refund & Cancellation Policy (“Policy”) outlines the terms under which clients may cancel services, request refunds, and interact with the Company regarding deposits, payments, and project changes. By engaging with SurfacePro Epoxy Flooring Inc., whether through signing a service contract, making a deposit, or otherwise requesting services, you (“Client” or “you”) acknowledge and agree to the terms set forth herein. This Policy is designed to be legally compliant under Ontario consumer protection law, including the Consumer Protection Act, 2002.
 

2. Deposits, Payments, and Booking Terms
 

A deposit is required to secure any project booking with SurfacePro Epoxy Flooring Inc. The amount of the deposit is determined based on the size, scope, and materials required for the project. By making a deposit, you confirm your commitment to engage the Company for the scheduled project and acknowledge that the deposit is applied toward the total project cost.
 

Deposits are non-refundable once materials are purchased or ordered specifically for your project. Payments may be made by credit card, e-transfer, or other methods agreed upon in the service contract. All subsequent payments must adhere to the schedule outlined in the signed contract. Failure to comply with the agreed payment schedule may result in project delays or termination of services.
 

3. Right to Cancel
 

Clients have the right to cancel a project under the following conditions:
 

a) Prior to Contract Signing: If a Client cancels prior to signing a formal service contract, any deposits paid will be fully refunded, minus any reasonable administrative fees incurred by the Company in preparing estimates, project plans, or scheduling.
 

b) After Contract Signing: Once a service contract has been signed by the Client and accepted by SurfacePro Epoxy Flooring Inc., the Client may still cancel the project; however, cancellation is subject to the following limitations:
 

1. If materials have been purchased, ordered, or otherwise allocated for the Client’s project, the deposit is non-refundable.

2. A $50 administrative fee will apply to any cancellations after the contract has been signed, regardless of whether any work has commenced.

3. Any costs incurred by the Company for services already rendered, including but not limited to labor, design, or project preparation, may be deducted from any refundable amounts, if applicable.

By signing the service contract, the Client expressly acknowledges these terms regarding deposits and cancellations.
 

4. Refund Eligibility and Limitations
 

Refunds may only be issued in the following limited circumstances:

1. Overpayment or Duplicate Payment: Any overpayment or duplicate payment made by the Client will be refunded upon verification.

2. Services Not Rendered by Company: In the rare event that SurfacePro Epoxy Flooring Inc. is unable to perform the agreed services due to factors solely within our control, the Client shall be entitled to a full refund of all amounts paid, including deposits, minus any costs related to material procurement or administrative work already completed.
    

Non-refundable items include, but are not limited to:

• Deposits used to purchase project-specific materials or special-order epoxy systems

• Custom epoxy finishes, metallic pigments, or other client-selected products that are non-returnable

• Any travel, logistics, or shipping fees incurred by the Company in preparation for the project

All refunds, if applicable, will be issued using the same method as payment unless otherwise agreed in writing.
 

5. Project Changes, Modifications, and Delays
 

Clients may request changes to the scope of the project after signing the contract. Any changes that impact the cost, timeline, or materials required for the project may result in additional charges, which will be reflected in a revised invoice or addendum to the original contract.
 

Project delays requested by the Client, including rescheduling or postponement, may affect refund eligibility, particularly if materials have already been purchased or work has been scheduled. SurfacePro Epoxy Flooring Inc. reserves the right to charge reasonable fees for delays caused by Client requests or failure to provide necessary project access.
 

6. Cancellation Fees and Administrative Charges
 

The Client acknowledges and agrees that cancellations after contract signing may incur administrative fees to cover costs associated with project planning, labor allocation, and material procurement. As outlined above, a $50 administrative fee applies for all post-contract cancellations.
 

7. Legal Disclaimer and Governing Law

This Refund & Cancellation Policy is intended for informational purposes only and does not constitute legal advice. SurfacePro Epoxy Flooring Inc. reserves the right to update or modify this Policy at any time, with changes effective immediately upon posting on the Company website.
 

This Policy, and any disputes arising therefrom, shall be governed by and construed in accordance with the laws of Ontario, Canada. Any legal action or proceedings relating to this Policy or services provided by SurfacePro Epoxy Flooring Inc. shall be subject to the exclusive jurisdiction of the courts of Ontario.
 

If any provision of this Policy is determined to be invalid, unlawful, or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.
 

By engaging with SurfacePro Epoxy Flooring Inc., the Client acknowledges that they have read, understood, and agreed to the terms of this Policy.
 

8. Contact Information

For questions or concerns regarding this Refund & Cancellation Policy, please contact:
 

SurfacePro Epoxy Flooring Inc.
7030 Woodbine Ave #500, Markham, ON L3R 6G2
Phone: (437) 477-7366
Email: info@surfaceproepoxy.ca